Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the unopened original packaging.
To complete your return, we require a receipt or proof of purchase. Any and all returns must be first authorized by a Heatlay Ltd. representative and include a return authorization number. Heatlay representatives may be contacted at the following email: email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Any and all exchanges must be first authorized by a Heatlay Ltd. representative and include a return authorization number. Heatlay representatives may be contacted at the following email: email@example.com.
To return your product, you should mail your product to: 343 Montrose St. N., Cambridge, ON, N3H 2H6, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Heatlay recommends using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.